IT Support Technician, With FindAUniversity, Sheffield
We usually respond within three days
About the role
We're currently seeking an IT Support Technician to provide 1st line technical assistance to the company's employees and to maintain company systems. Serving as the first point of contact for IT support within the organisation, you’ll be responsible for installing, configuring and maintaining software and hardware, along with diagnosing and troubleshooting technical issues.
Our 2nd line support is provided remotely by a local IT support company, and you will work closely with them as the on-site contact to analyse and solve any problems and escalate cases where necessary – a great opportunity to learn!
As a new role, there is plenty of variation, including the chance to work alongside our Web Development Team to help monitor and maintain our web server infrastructure and implement service improvements. You’ll also work with the wider group (Keystone Education Group) to facilitate the roll-out of any group-wide software/shared systems.
This position is ideal for a problem-solving, logical-thinking individual with great IT knowledge/skills and a strong desire to learn.
Responsibilities:
- First line responsibility for the day-to-day end user IT support needs of the company, providing assistance in person, via phone/MS Teams
- Setting up new employees with laptops and providing on-boarding assistance/software training
- Be the key on-premises contact for our contracted IT support company, liaising with them when required.
- Monitoring and maintaining our on-premises, remote and cloud servers, including working with our web hosting company and MS Azure/Amazon Web Services
- Technical support for the on-premises hybrid meeting and presentation spaces, and “on the road” kit for our Events Team*
Who are we looking for?
1+ Years' Experience in an IT Support Role
- A proactive approach and a strong desire to problem solve and fix things!
- Experience of Laptop & Mobile Configuration
- Windows Servers/IIS
- Microsoft Office 365
- Active Directory
- Microsoft Exchange/SharePoint
- VOIP Telephone Systems (optional)
- Networking - some basic trouble shooting
- Excellent Customer Service Skills
- *Willingness to work flexibly and out of hours as required
- Applicants should be prepared to work a minimum of 3 days on site
What do we offer?
- Company pension scheme.
- 23 days annual leave, PLUS Christmas week off AND Bank Holidays
- Flexible working hours
- A social working environment (as much tea and coffee as you can drink, office treats and staff nights out)
- Private courtyard and BBQ area.
- City centre location
- Employee assistance programme. (https://www.westfieldhealth.com/ )
- Retailer discounts from thousands of online retailers
- Wellbeing events including happy ‘get out and about’ hours
- Bike to work scheme, plus secure bike parking and shower facilities
- Charity fund matching
- Corporate flu vaccine programme
- Team social budget
- Employee referral scheme
- 1 x paid charity day per year
About the team
- Collaborative, supportive, fun and flexible best describes us. You will be joining a strong and growing team who are passionate about what they do within a dynamic company.
- We genuinely care about each other, students, our customers and the wider company members.
- We work hard and love celebrating our achievements!
Do you want to join our Family?
Please send us your application by hitting the button "Apply here!". We are looking for someone who can start as soon as possible in our Sheffield office.
- Department
- Tech
- Locations
- Sheffield
- Remote status
- Hybrid Remote
- Yearly salary
- 20000 - 25000 GBP
Sheffield
Three of many benefits
-
A fun workplace
We believe in creating a good environment between co-workers by participating in enjoyable activities such as sports events, after works and travelling. -
Opportunities to grow
We believe in giving every employee opportunities to develop their skills and capabilities by providing them with both external and internal courses and training. -
Reward for effort
We believe in showing appreciation to our employees, good performance could result in a trip with your team or in an individual prize or bonus.
Workplace & Culture
Our workplace culture is characterised by people who are passionate about what they do, people who are high achievers who strive to perform in a professional manner.
At Keystone we expand each individual's capability to give everyone a chance of being the best that they can be.Together we are creating an environment that encourages creativity and new paths to success.
Our workforce consists of talented employees of 20 different nationalities and we are proud to say that we no longer feel ‘’international’’ - it has become an integral part of who we are!
About Keystone Education Group
Keystone is a leader in marketing expertise for education worldwide. We help education providers to effectively reach their target audience. Keystone operates digital platforms for education search worldwide. Our expertly-crafted platforms and insight into the market enables us to continuously develop our search engines. Our ability to adapt to changing trends are making us the world’s leading and most popular search engines for education.
IT Support Technician, With FindAUniversity, Sheffield
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