Who are we?
At UniQuest we truly believe that our people help us to deliver the passion, intelligence and commitment required to meet our partner’s needs.
We are a global business, partnering with leading higher educational establishments to provide specialist support with higher education student enrolment and retention. We have engaged over 1.2 million students with 25 million communications and supported 110,000 enrolments across the UK and USA. Believing that student enrolment and success are fuelled by personal interactions, our partnerships enable us to deliver personal, omni-channel student engagement journeys at scale along with delivering a professional, fair and efficient applicant experience to prospective students.
About the job
Acting as an extension of your university partners’ teams, in this role, you will provide a high level of customer service to applicants, make decisions on applications, short-list applicants for interview, implement the pre-CAS process and work closely with key stakeholders including Admissions Tutors.
You will need to be super-confident on the phone as you will be speaking to students (and sometimes their parents!) from around the globe. Working efficiently and flexibly, the role plays a key part in the delivery of an excellent applicant experience and assisting the University to meet its student number targets, by admitting suitably qualified applicants. We will give you in-depth system and university specific training, but it will be your attention to detail and personality that makes the difference.
We value intelligent effort. To be an effective Senior Team member at UniQuest you’re be amazing at:
- communication – all kinds and all directions
- solving problems
- working independently to a high quality
- prioritising intelligently
What else are we looking for in our Admission Officers?
Previous demonstrated “Admissions” experience within a UK higher education setting is critical for success in this role. For us that means you may have experience of the main clearing houses or University administration and are now looking to move into a commercial organisation which offers the agility, wider exposure across the education sector or a step up in your career. You will bring critical knowledge of UK qualifications and the UCAS process and set high personal standards of achievement. You will be demonstrate excellent time management and ability to meet established deadlines. You will be confident and have a professional style. Superb verbal and written communication skills are a must. Honest and conscientious, you will perform well under pressure with a positive, determined and can-do attitude.
About our Admissions Service
Our Admissions service is a relatively new offering to our Partners and is something we are excited about as a business; we know we have so much to offer! This will be an opportunity for you to bring your wealth of knowledge and to shine in an area of the business which is experiencing exceptional growth.
What will you get in return?
Our people are important to us. At UniQuest, you can expect to join an agile and rapidly growing company, working with a team of welcoming and experienced professionals, passionate about our partners and students growth. We pride ourselves in recognising and rewarding our brilliant staff. We think differently about how we work, empowering our people, supporting and encouraging them to develop within their roles and beyond. Our employee reward package includes a competitive salary and pension scheme, as well our added extras of enhanced annual leave, wellness support via WorkSpa, flexible working and regular company events throughout the year – even during Covid we found a way to get together as a team! We are committed to equal opportunities, encouraging applications from candidates from diverse backgrounds.
If this sounds like it could be you and you would like some additional information about the full scope of the role, then we would love to hear from you, please get in touch for further information by contacting us at firstname.lastname@example.org. If successful you can join us in delivering on our continued commitment to deliver the passion, intelligence and commitment to meet our partners’ needs and in return you can expect to receive all the commitment, benefits and support you need to succeed in your role.