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As a Customer Support Specialist you will contribute to publishing clients content for our French website Topformation.fr. You will make sure that our customers are satisfied with how it looks on our website. Furthermore you will be working in a small support team of our service PRO France to ensure a positive experience to our clients. In this role we see that you will have an active role in implementing actions to deliver customer satisfaction and success.
Publishing client information and course pages on the site
Interacting with the sales team on client content-related issues
Working with the communication team to develop and apply best practices
Responsible for the support processes of FindCourses PRO, from the declaration of the problem to its resolution
What do we offer?
A friendly and inclusive international work environment with colleagues from Sweden, Spain, Russia, UK, US, Germany, Norway, New Zealand, South Africa, Brazil, India, China and many others
Plenty of space for initiatives and original ideas
To be part of a successful, talented and fast growing team who cares deeply for our users and clients
Exciting new projects in a great industry that promotes social good
Monday breakfast and regular team activities and fun events
A generally lively social scene inc. Christmas parties, Kick Off’s, Friday beers, After Works etc...
As a member of the Keystone Family, you will be working with a young international group, based at our Stockholm office. We believe in lifelong learning and continuously develop our representatives internally and externally with some of the best trainers in the world.
Who are we looking for?
You are fluent in French and have excellent communication skills, verbal and written.
You are educated to a bachelor degree level
You are at ease with Excel and have a sharp eye for editing and accuracy
Experience in running projects and is a big plus!
Previous experience of work in service/support is highly advantageous
We are looking for you who are a technical person who aim to deliver a perfect result to our customers and put their satisfaction as your priority. If you have interest or knowledge in SEO and digital marketing
About Topformation.fr Topformation.fr is a part of Keystone Education Group. The French team consists of about 10 employees working with either communication, marketing or sales. We are based in our head office in Stockholm. We have lots of exciting projects that are ongoing and growing - and so we need your help!
Do you want to join our Family? Please send us your application by hitting the button "Apply here!". We are looking for someone who can start as soon as possible in our Stockholm office. Do you have any questions, please check our FAQ site.
We believe in creating a good environment between co-workers by participating in enjoyable activities such as sports events, after works and travelling.
Opportunities to grow
We believe in giving every employee opportunities to develop their skills and capabilities by providing them with both external and internal courses and training.
Reward for effort
We believe in showing appreciation to our employees, good performance could result in a trip with your team or in an individual prize or bonus.
Workplace & Culture
Our workplace culture is characterised by people who are passionate about what they do, people who are high achievers who strive to perform in a professional manner.
At Keystone we expand each individual's capability to give everyone a chance of being the best that they can be.Together we are creating an environment that encourages creativity and new paths to success.
Our workforce consists of talented employees of 20 different nationalities and we are proud to say that we no longer feel ‘’international’’ - it has become an integral part of who we are!
About Keystone Education Group
EMG is a leader in marketing expertise for education worldwide. We help education providers to more effectively reach their target audience. EMG operates digital platforms for education search in 10 different countries with 19 national and two global websites. Our expertly-crafted platform and insight into the market enables us to continuously develop our search engines to adapt to changing trends making us the world’s leading and most popular search engines for education.
Already working at Keystone Education Group?
Let’s recruit together and find your next colleague.