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As a Customer Success you will be responsible for ongoing client communication and campaign delivery for many of our Educational institutes held within the international business arm of EMG.
Onboarding of new customers
Creating agreements on acceptable levels of service
Overall customer education with EMG product catalogue
What can we offer you?
An international work environment with colleagues from Spain, Russia, UK, US, Germany, China and many others
Plenty of space for initiatives and original ideas
To be part of a successful and fast growing team
To be able to grow and develop your own skills and experience in different areas outside of the specific job area
A part of a dedicated and experienced team who cares deeply for the customers and users
Exciting new projects in a great industry that promotes social good
Monday breakfast and regular team activities and fun events
A generally lively social scene inc. Summer and Christmas parties, Friday beers, After Works, work trips etc...
As a member of the EMG Family, you will be working with a young international group, based at EMG´s headquarters in Stockholm. We believe in lifelong learning and continuously develop our representatives internally through EMG’s Academy and externally with some of the best sales trainers in the world.
Who are we looking for?
You have a great attitude snd strong work ethic
You are good at communicating and solution-oriented
Knowledge and experience in either Account management or Customer service is advantageous
Worked in the UK or US market is advantageous
You are a great English speaker (Swedish is not a requirement)
About EMG International EMG International is a part of EMG. The international team consists of about 30 employees working with either communication, marketing, customer success or sales from around the world. All of them are based here in our head office in Stockholm. They have lots of exciting projects that are ongoing and since they are growing they need your help!
Do you want to join our family? Please send us your application by hitting the button "Apply here!". We are looking for someone who can start as soon as possible in our Stockholm office. Do you have any questions, please check in our FAQ site.
We believe in creating a good environment between co-workers by participating in enjoyable activities such as sports events, after works and travelling.
Opportunities to grow
We believe in giving every employee opportunities to develop their skills and capabilities by providing them with both external and internal courses and training.
Reward for effort
We believe in showing appreciation to our employees, good performance could result in a trip with your team or in an individual prize or bonus.
Workplace & Culture
Our workplace culture is characterised by people who are passionate about what they do, people who are high achievers who strive to perform in a professional manner.
At Keystone we expand each individual's capability to give everyone a chance of being the best that they can be.Together we are creating an environment that encourages creativity and new paths to success.
Our workforce consists of talented employees of 20 different nationalities and we are proud to say that we no longer feel ‘’international’’ - it has become an integral part of who we are!
About Keystone Education Group
EMG is a leader in marketing expertise for education worldwide. We help education providers to more effectively reach their target audience. EMG operates digital platforms for education search in 10 different countries with 19 national and two global websites. Our expertly-crafted platform and insight into the market enables us to continuously develop our search engines to adapt to changing trends making us the world’s leading and most popular search engines for education.
Already working at Keystone Education Group?
Let’s recruit together and find your next colleague.